"It is not often that I write a review to express my gratitude for outstanding service from a contractor. Kagel's Heating and Air Conditioning, Inc. recently installed a new air conditioning and heating system in my home which works to perfection. From the inception of purchase for which we were given several options by Joe Kagel, to the installation by the two young men who were professional, immaculate, and courteous, it was truly a top quality service. When we were not sure of how to work the thermostat, Joe came to the house within the hour to instruct us. The service is amazing and we are very grateful that we chose Kagel's. I suggest that anyone in the Upper Freehold area contact Kagel's for their air conditioning and heating needs. It was truly a pleasure to deal with them."S. Drazner, Allentown, NJ
"I recently bought a new home that needed a new furnace and water heater. I looked on line and found an independent web site that rated the ten best heating/ac businesses in central NJ. I choose 2 from the list and one recommendation from a friend for an estimate.
Joe was on the top ten list, had the best price, offered the most services and had the best labor and parts warranty. As soon as I met him I new I was going to pick him to do my work. He is a nice, friendly, honest down to earth guy.
My system was an old boiler system with baseboard radiant heat and I wanted to keep it. He listened and didnt try to talk me out of it like the other two did. He explained in laymans terms how the system was unique and what the best units for the replacement would be. He gave me two options, explained the differences and let me choose. He followed up with phone calls to answer questions, arrived when he was suppose to, explained the process of installation, who his workers were, inspected their work(and complimented it:-), arrived when PSEG installed the gas meter, started up the furnace and evaluated the process for about 30 minutes to make sure every thing work.
If you want exceptional, high quality service there simply isnt a better choice than Kagel. I cant recommend them highly enough. This family owned business is phenomenal and has perfected service and quality.
Big shout out to Marc and Dave, you guys are the best. In fact, I had a contractor in the other day and he marveled at your work, he told me it was top quality. He even wrote down the Kagel phone number.
I was very nervous to pick someone I didn't know for this big job but I can't be more pleased or satisfied with my decision."M. Fisher, Hamilton, NJ
"I wanted to send my gratitude to your company, and your outstanding service. Your employees exemplify what it means to be professional. All of the individuals with your company, who we have come in contact with, have been down to earth and honest. These things are a rare encounter in today's world.
Yesterday we had a system installed. The two young men who came out did a great job. They were both very polite, courteous, and considerate of my family, and I truly appreciate that. Enclosed is a check for fifty dollars. Please split this amount with the two of them, and tell them I appreciate their efforts."Best Regards, Jim Hancock
"I am writing to express my appreciation and satisfaction with your recent inspection of our air conditioner. I had called in the morning after not being able to turn the A/C unit off. Your courteous phone reception and subsequent same day inspection pleased me very much.
Your technician was friendly and knowledgeable, and he was also accepting of our three dogs. Though friendly, their obtrusive manner was a minor challenge to him as they followed wherever he went. I truly appreciated how comfortable he was with the unit and with discussing options for repair with me. He was willing to stay until the problem was corrected and was very patient with our older Lennox model.
I will certainly recommend your company should any of my friends need A/C repair. Again, thank you for your professionalism and friendliness."Mrs. Kathleen M. Kansky
"American Standard Heater - Natures Home Humidifier, Quantum OxyQuantum, Micro Power Guard - and all new duct work from heater to den
This letter is just to give you an update on the above items you installed in our home on May 9.
I cannot believe how cool our home is especially the den. The heat alone in that room was too much. We insulated all the walls, ceiling, and under the floor, replaced the windows with gas, and sat at night with blankets on. Now it is so comfortable and cannot believe the installation you had done.
Where is the dust??? Because I have allergies, I always clean a lot. We have a dog and cat which are bathed frequently. I used to smell the dog even after a bath, but now nothing. We sleep so good at night. I went to see the allergist and explained what you did. I told him how you cleaned all the ducts, and proceeded with the installation of the other units. He was so pleased at how well I am.
Your crew was amazing to say the least. You never knew they were here, and extremely professional. Tom who originally came out to use the camera in the furnace to check the duct work, discovered that where the water for the air conditioner was to go someplace else backed down to the heater, and it was rusting out. Eventually we would have had a silent killer. You have an amazing crew as I suggested. We would have never known.
We so wanted to thank you for all the great work, and Jeff who did the major installation of the heater, is top shelf. Please send some cards so I can give to those who are interested.Thanks again!"The Reifers, Ed and Carol, Mercerville, NJ